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G&G CRM

From first enquiryto final visa decision.

One connected CRM for visa and immigration consultancies: leads, WhatsApp, case files, payments and every branch you run.

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  • 5 visa program workflows
  • WhatsApp inbox per branch
  • Android calling app
  • Finance audit
  • Multi-branch control

Built for consultancies with several branches, heavy WhatsApp and phone sales, and an owner who wants to see it all.

Leads overview G&G mark

Lead status, sample data

Follow-Up HOT

Sound familiar?

Your business runs on  WhatsApp,  spreadsheets and trust. Every branch keeps its own  version of the truth.

Leads go cold

Enquiries sit untouched, get duplicated across branches, or quietly disappear when a staff member leaves.

Case files scatter

Documents, employer updates and embassy decisions live in email threads, folders and personal phones.

Owners fly blind

Receipts, refunds and branch performance arrive late, in different spreadsheets, if they arrive at all.

  1. Six steps. One record.

    AK
    Ahmed K.
    Enquiry from WhatsApp
    StatusNew Lead
    SourceWhatsApp
    BranchDowntown
    OwnerUnassigned

    Capture.

    No gaps from here on. Leads arrive from WhatsApp, imports and walk-ins, with source and branch recorded.

  2. Assign.
    AK
    Ahmed K.
    Assigned 2 minutes ago
    OwnerSara R.
    BranchDowntown
    Duplicate checkNo match
    History1 assignment

    Then someone owns it.

    Each enquiry is routed to the right branch and salesperson. Duplicates are flagged across branches.

  3. Follow up.
    AK
    Ahmed K.
    Call logged from the Android app
    StatusFollow-Up HOT
    Call resultInterested
    ReminderTomorrow, 4:00 pm
    WhatsAppProgramme details sent

    Then nobody forgets.

    Call from the Android app, chat on WhatsApp, set reminders and update the status in one place.

  4. Convert.
    AK
    Ahmed K.
    Client · GG-EWP-0142
    StatusConverted
    ProgramEurope work permit
    ContractSigned
    InvoiceINV-0142 issued

    Then the lead becomes a client.

    Program, package, contract and invoice are attached to the same record.

  5. Process the case.
    AK
    Ahmed K.
    Europe work permit
    • Employer assigned
    • Job offer confirmed
    • RODO documents approved
    • Work permit approval
    • File ready

    Then the file moves forward.

    Program stages, documents and approvals, visible to everyone who needs them.

  6. Collect & audit.
    AK
    Receipt RCPT-0388
    Ahmed K. · Downtown
    AmountAED 4,500.00
    Finance auditAudited
    Edit historyOriginal kept, read-only
    Customer auditBefore file moves

    Then the money is accounted for.

    Record payments, review receipts and send the file to audit before final closure.

Every enquiry owned.

Leads you paid for stop slipping away. Each one has an owner, a next step and a history your managers can see.

Statuses that speak consultancy

17 lead statuses written for visa sales, from P0 Missed Payment to Converted.

Duplicate control

Grouped review across and within branches.

Lead recycling

Inactive leads go to selected staff, round-robin or random.

Assignment history

Every move recorded, batches undoable.

Reminders with sound

So no call-back is forgotten.

Unassigned lead manager

Filter by company, branch, status, source and date, then bulk-assign. Deletion is protected.

Front desk mode

Receptionists search branch leads and see assignment history without editing.

Cases move forward.

Europe work permit

Example path. Stages vary by program.

Welcome emailStart-process reviewEmployer assignedJob posting & interviewJob offerRODO documentsWork permit approvalFile readyFile submissionAppointmentEmbassy decisionFinal closure
Stage approvals, controlled reset and skip7 / 12

Employer-driven programs

Employer profiles, jobs and interviews.

Employer profileJob postingInterviewOffer letterDocumentsDecision
Bulk employer emails and document forwardingEmployer & agent directory

Visit visas

Documents, appointment and decision.

DocumentsAppointmentDecision
Individual and combined document downloads2 / 3

Student visas

A stage-by-stage file with approvals.

AssessmentDocumentsStage approvalSubmissionDecision
Approvals recorded on the fileClient portal

Canada & Australia skilled

EOI and ASA profile details on the file.

ProfileEOI / ASA detailsDocumentsDecision
Program filters and stage viewsContracts & refunds

Twelve stages from welcome email to final closure, each with its own documents and approvals.

Talk to clients where they already are.

  1. A WhatsApp inbox inside the CRM, through GG Chats, one connection per branch. Search, unread counts, desktop alerts, assign chats to staff, and create leads or set reminders straight from a chat. Approved templates, images, PDFs and voice notes.

  2. Click-to-call, lead screens and auto-dialer campaigns. Call results and follow-ups sync back to the CRM, with a mobile WhatsApp inbox, push alerts and call reports.

  3. Branch mail settings and welcome templates, address verification with optional OTP, typo suggestions, bounce tracking and one-click webmail.

  4. Proposals, estimates, invoices, receipt PDFs, credit notes, expenses, taxes and currencies. Chart of accounts, journals, balance sheet, profit and loss and cash flow.

  5. Accounts review every receipt. When a receipt is edited or deleted, a read-only copy is kept. Client files pass a customer audit before they move on.

  6. Branch login, IP and location rules, single sessions, brute-force and blacklist controls, staff activity reports and database backups.

  7. Onboarding, leave, probation, transfers and exit clearance. Payroll, payslips, commissions and bonuses. Biometric attendance with ZKTeco and Hikvision devices, with lateness, overtime and missing punches.

Also for your team: tasks and projects, support tickets, knowledge base, announcements, surveys, goals, online spreadsheets, assets with QR scanning, staff training with certificates, and a day and night theme.

Know what every branch is doing, today.

Built for owners: one view of sales, cases and money across every office, with permissions that keep each branch to its own work.

  • Every branch, side by sideLead performance by staff and branch: active, dead, lost and converted.
  • Catch untouched leads"Not Touched Same Day" shows what went cold before it is lost.
  • Approve before it movesStages and payments are approved before a file goes forward.
  • Know who changed whatAssignment history, receipt history and staff activity reports.
60-second tour

Pay once for the system.

A one-time payment, priced on your usage: the branches, staff and modules you run. No monthly subscription.

Includes the CRM set up for your lead-to-case process. Optional modules, such as Branch Finance (collections, daily closings, consolidated head-office reports) and Master Data & DSR (daily sales reports, targets and refund registers that replace monthly spreadsheets), are added when you need them.

One-timeDepends on your usage

Get your quote

Then yearly maintenance.

Charged once a year, based on your usage, so you pay for what your business actually needs.

Third-party fees, such as WhatsApp messaging, are billed by their own providers.

YearlyBased on usage

Ask about it

Questions owners ask.

It works with WhatsApp Business through GG Chats, with one connection per branch. Chats can be assigned to staff, and each branch sees its own conversations. WhatsApp messaging fees are billed by the provider.

Yes, an Android sales app with click-to-call, lead screens, auto-dialer campaigns, a mobile WhatsApp inbox and push alerts. Call results and follow-ups sync back to the CRM.

Staff, branch and head-office views are set by role and individual permissions. Branch login can also be limited by IP address and location.

There are dedicated workflows for Europe work permits, employer-driven programs, visit visas, student visas, and Canada and Australia skilled programs. Stages vary by program.

No. You make a one-time payment that depends on your usage, then a yearly maintenance fee, also based on usage. We quote both after the demo.

We walk through your own lead-to-case process: a lead arriving, being assigned and followed up, converting to a client, moving through program stages, and the payment being reviewed. Then we show the views for staff, branch managers and owners.

Book a demo of your process.

Your email app opens with a message to connect@ggdigital.ae. We reply to set a time and walk through your own lead-to-case process.

In the demo

  1. A test lead arrives with its source, branch and owner.
  2. A follow-up is scheduled from WhatsApp and the Android app.
  3. The lead converts and moves through your program stages.
  4. The payment is reviewed, then the staff, branch and owner views.
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