G&G CRM · For visa & immigration consultancies

From first enquiry to final visa decision.

One connected CRM for visa and immigration consultancies: leads, WhatsApp, case files, payments and every branch you run.

  • 5 visa program workflows
  • WhatsApp inbox per branch
  • Android calling app
  • Finance audit
  • Multi-branch control

Built for consultancies with several branches, heavy WhatsApp and phone sales, and an owner who wants to see it all.

G&G CRM · Leads overview
Sample data

Lead status

A sample week's leads
New Lead24%
Follow-Up HOT9%
P1 Payment Date Set14%
P3 Considering18%
Not Touched Same Day5%
Converted11%
AK
Ahmed K.Enquiry from WhatsApp
StatusNew Lead
SourceWhatsApp
BranchDowntown
OwnerUnassigned
No matchDuplicate check
The problem

Sound familiar?

Your business runs on WhatsApp, spreadsheets and trust. Every branch keeps its own version of the truth.

Leads go cold

Enquiries sit untouched, get duplicated across branches, or quietly disappear when a staff member leaves.

Case files scatter

Documents, employer updates and embassy decisions live in email threads, folders and personal phones.

Owners fly blind

Receipts, refunds and branch performance arrive late, in different spreadsheets, if they arrive at all.

How it works

Six steps. One record.

Capture.

No gaps from here on. Leads arrive from WhatsApp, imports and walk-ins, with source and branch recorded.

Then someone owns it.

Each enquiry is routed to the right branch and salesperson. Duplicates are flagged across branches.

Then nobody forgets.

Call from the Android app, chat on WhatsApp, set reminders and update the status in one place.

Then the lead becomes a client.

Program, package, contract and invoice are attached to the same record.

Then the file moves forward.

Program stages, documents and approvals, visible to everyone who needs them.

    Employer assignedJob offer confirmedRODO documents approvedWork permit approvalFile ready

Then the money is accounted for.

Record payments, review receipts and send the file to audit before final closure.

Sample record
AK
Ahmed K.Enquiry from WhatsApp
New Lead
SourceWhatsApp
BranchDowntown
OwnerSara R.
Duplicate checkNo match
Call resultInterested
ReminderSet
ProgramEurope work permit
InvoiceINV-0142
StageFile ready
ReceiptRCPT-0388
Finance auditApproved
Step 1 of 6 · Capture
Leads

Every enquiry owned.

Leads you paid for stop slipping away. Each one has an owner, a next step and a history your managers can see.

P1 Payment Date SetFollow-Up HOTP3 ConsideringNot Touched Same Day

Statuses that speak consultancy

17 lead statuses written for visa sales, from P0 Missed Payment to Converted.

Possible duplicateResolveNot a duplicate

Duplicate control

Grouped review across and within branches.

SR→MA→FK

Lead recycling

Inactive leads go to selected staff, round-robin or random.

↶ Undo batch · 24 leads

Assignment history

Every move recorded, batches undoable.

Reminders with sound

So no call-back is forgotten.

Branch: MarinaSource: WhatsAppStatus: New LeadThis weekBulk-assign

Unassigned lead manager

Filter by company, branch, status, source and date, then bulk-assign. Deletion is protected.

Search branch leadsRead-only reports

Front desk mode

Receptionists search branch leads and see assignment history without editing.

Programs

Cases move forward.

Europe work permit

Example path. Stages vary by program.

7 / 12
Welcome emailStart-process reviewEmployer assignedJob posting & interviewJob offerRODO documentsWork permit approvalFile readyFile submissionAppointmentEmbassy decisionFinal closure
Stage approvals, controlled reset and skip

Employer-driven programs

Employer profiles, jobs and interviews.

Employer profileJob postingInterviewOffer letterDocumentsDecision
Bulk employer emails and document forwardingEmployer & agent directory

Visit visas

Documents, appointment and decision.

2 / 3
DocumentsAppointmentDecision
Individual and combined document downloads

Student visas

A stage-by-stage file with approvals.

AssessmentDocumentsStage approvalSubmissionDecision
Approvals recorded on the fileClient portal

Canada & Australia skilled

EOI and ASA profile details on the file.

ProfileEOI / ASA detailsDocumentsDecision
Program filters and stage viewsContracts & refunds

Twelve stages from welcome email to final closure, each with its own documents and approvals.

Features

Talk to clients where they already are.

WhatsApp inbox

A WhatsApp inbox inside the CRM, through GG Chats, one connection per branch. Search, unread counts, desktop alerts, assign chats to staff, and create leads or set reminders straight from a chat. Approved templates, images, PDFs and voice notes.

AK
Ahmed K.Downtown branch · WhatsApp
Create leadSet reminderAssign

Android sales app

Click-to-call, lead screens and auto-dialer campaigns. Call results and follow-ups sync back to the CRM, with a mobile WhatsApp inbox, push alerts and call reports.

AK
Ahmed K.Call logged from the Android app

Call result

InterestedCall me laterNo responseWrong number

Email that reaches clients

Branch mail settings and welcome templates, address verification with optional OTP, typo suggestions, bounce tracking and one-click webmail.

Welcome to G&G, Ahmed

Downtown branch template

  • Address verifiedOTP confirmed by client
  • Did you mean gmail.com?Typo suggestion before sending
  • DeliveredNo bounce recorded

Billing & accounting

Proposals, estimates, invoices, receipt PDFs, credit notes, expenses, taxes and currencies. Chart of accounts, journals, balance sheet, profit and loss and cash flow.

Invoice INV-0142

Europe work permit · package A

  • Receipt RCPT-0388 · AED 4,500.00
  • Balance · AED 4,500.00
  • Credit notes, taxes, currencies

Finance & customer audit

Accounts review every receipt. When a receipt is edited or deleted, a read-only copy is kept. Client files pass a customer audit before they move on.

Finance audit

Receipt RCPT-0388

  • Sara R. recorded the receipt
  • Amount edited · original kept read-only
  • Accounts approved the audit
  • Customer audit required before the file moves

Security & oversight

Branch login, IP and location rules, single sessions, brute-force and blacklist controls, staff activity reports and database backups.

Branch access rules

Marina branch

  • Office IP and location required to sign in
  • One session per user
  • 3 failed attempts · login blocked
  • Backups scheduled

HR, payroll & attendance

Onboarding, leave, probation, transfers and exit clearance. Payroll, payslips, commissions and bonuses. Biometric attendance with ZKTeco and Hikvision devices, with lateness, overtime and missing punches.

Attendance · October

Farah K. · ZKTeco device, Marina

1234567891011121314
Late · 1 dayMissing punch · 1 day

Also for your team: tasks and projects, support tickets, knowledge base, announcements, surveys, goals, online spreadsheets, assets with QR scanning, staff training with certificates, and a day and night theme.

For owners

Know what every branch is doing, today.

Built for owners: one view of sales, cases and money across every office, with permissions that keep each branch to its own work.

  • Every branch, side by sideLead performance by staff and branch: active, dead, lost and converted.
  • Catch untouched leads"Not Touched Same Day" shows what went cold before it is lost.
  • Approve before it movesStages and payments are approved before a file goes forward.
  • Know who changed whatAssignment history, receipt history and staff activity reports.
Sample data

Lead performance by branch

Active, dead, lost and converted

Marina
Downtown
ActiveDeadLostConverted
Not Touched Same DayApprovals pendingStaff activity report
Pricing

Pay once for the system.

The system

A one-time payment, priced on your usage: the branches, staff and modules you run. No monthly subscription.

One-timeDepends on your usage

Includes the CRM set up for your lead-to-case process. Optional modules, such as Branch Finance (collections, daily closings, consolidated head-office reports) and Master Data & DSR (daily sales reports, targets and refund registers that replace monthly spreadsheets), are added when you need them.

Get your quote

Then yearly maintenance.

Charged once a year, based on your usage, so you pay for what your business actually needs.

YearlyBased on usage

Third-party fees, such as WhatsApp messaging, are billed by their own providers.

Ask about it
FAQ

Questions owners ask.

Does it work with our WhatsApp numbers?

It works with WhatsApp Business through GG Chats, with one connection per branch. Chats can be assigned to staff, and each branch sees its own conversations. WhatsApp messaging fees are billed by the provider.

Is there a mobile app for the sales team?

Yes, an Android sales app with click-to-call, lead screens, auto-dialer campaigns, a mobile WhatsApp inbox and push alerts. Call results and follow-ups sync back to the CRM.

Can each branch see only its own leads?

Staff, branch and head-office views are set by role and individual permissions. Branch login can also be limited by IP address and location.

Which visa programs does it handle?

There are dedicated workflows for Europe work permits, employer-driven programs, visit visas, student visas, and Canada and Australia skilled programs. Stages vary by program.

Is there a monthly subscription?

No. You make a one-time payment that depends on your usage, then a yearly maintenance fee, also based on usage. We quote both after the demo.

What happens in the demo?

We walk through your own lead-to-case process: a lead arriving, being assigned and followed up, converting to a client, moving through program stages, and the payment being reviewed. Then we show the views for staff, branch managers and owners.

Book a demo of your process.

We walk through your own lead-to-case process, end to end.

Your email app opens with a message to info@ggdigital.ae. We reply to set a time and walk through your own lead-to-case process.

In the demo

  1. A test lead arrives with its source, branch and owner.
  2. A follow-up is scheduled from WhatsApp and the Android app.
  3. The lead converts and moves through your program stages.
  4. The payment is reviewed, then the staff, branch and owner views.
The Crew

Meet Our Digital Experts

Gaurav Sharma, Founder & Managing Director

Mr. Gaurav Sharma

Founder & Managing Director
Gaurav Anand, Director & Managing Partner

Mr. Gaurav Anand

Director & Managing Partner
Payal Sharma, Regional Manager (UAE)

Ms. Payal Sharma

Regional Manager (UAE)
Mohamed Safwan, Digital Marketing Head

Mohamed Safwan

Digital Marketing Head

Trusted Partners Driving Our Success

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